Refund policy

100-Day Risk-Free Trial

At Eyrie, we want you to feel fully confident when trying our product at home. That is why we offer a 100-day risk-free trial.

This means you have 100 days after receiving your order to request a return if you are not satisfied with your product.

To be eligible for a return, the product must be returned in reasonable condition, with all included accessories and, where possible, in its original packaging. We understand that you may need to open and test the product during your trial period.

To start a return, please contact us at support@geteyrie.com with your order number and the reason for your return.

Once your return request has been approved, our support team will provide you with the return instructions and the return address. Items sent back to us without first requesting a return may not be accepted.

You can always contact us for any return question at support@geteyrie.com.

Damaged, Defective or Wrong Items

Please inspect your order upon delivery and contact us as soon as possible if the item is defective, damaged, or if you received the wrong product.

To help us review the issue quickly, please include photos or videos clearly showing the problem when contacting us.

Once we have reviewed the case, we will offer an appropriate solution, such as a replacement, return, refund, or partial refund depending on the situation.

This does not affect your statutory rights.

Return Conditions

To process your return, we may ask you to provide:

your order number;
proof of purchase;
photos or videos of the product if there is an issue;
confirmation that all included accessories are returned.

Returned products should be sent back in reasonable condition, with all original accessories included.

We reserve the right to refuse a return if the product is returned incomplete, heavily damaged due to misuse, or without prior return approval from our support team.

Return Shipping

If your return is accepted, our support team will provide you with clear instructions on how and where to send your package.

Depending on the reason for the return, we may provide a return shipping label or further return instructions.

If the product is defective, damaged, or incorrect, we will help arrange an appropriate solution.

Exchanges

The fastest way to ensure you receive the product you want is to return the item you have. Once the return has been accepted, you can place a separate order for the new item.

For defective, damaged, or incorrect products, please contact us first at support@geteyrie.com so we can review the situation and offer the most appropriate solution.

Refunds

We will notify you once we have received and inspected your return, and we will let you know whether the refund has been approved.

If approved, your refund will be processed automatically to your original payment method within 10 business days.

Please remember that it may take additional time for your bank, card provider, or payment provider to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved, please contact us at support@geteyrie.com.

United Kingdom 14-Day Cancellation Right

If your order is shipped to the United Kingdom, you may have the right to cancel or return your order within 14 days of receiving it, without giving a reason.

Returned items must be sent back in reasonable condition, with all included accessories and, where possible, in the original packaging.

This legal cancellation right does not limit your 100-day risk-free trial, which gives you additional time to try your Eyrie product at home.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification.